La participation des usagers aux processus de mise en œuvre des programmes de télésanté pour favoriser l'adoption et l'utilisation des services : Une revue de littérature

Background: The challenges facing the implementation of telehealth services are to successfully integrate the health care system and make an integral part of clinical routine. Yet, a large proportion of telehealth projects barely survive beyond the pilot stage. For most of these projects, it appears that the citizens are rarely consulted about its needs and expectations regarding telehealth services. Objectives: This review aims to explore methods allowing citizens to participate in the planning and implementation of telehealth services, and the impact of their participation in the adoption and use of this technology. Methods: We conducted a literature Articles longs des 15es Journées francophones d’informatique médicale, JFIM 2014, pages 9–20 Fès, Maroc, 12–13 juin 2014 2 review using MEDLINE, EMBASE, Cochrane Library, CINAHL and CAIRN databases, without time limitation. We analyzed articles discussing public participation of citizens, patients or users in decisions regarding telehealth services. Results: on 43 articles identified through the search strategy, 10 met our inclusion criteria and were thus considered in this review. The participation of citizen-users in planning and implementation of telehealth services represents a promising way to improve the conditions of adoption and use of telehealth by the population. Mots clés: télésanté, citoyen-usager, empowerment, services de santé.